Nowadays, many people are very opinionated. It’s common to see that people block each other on social media because of disputes or negative feelings. People haven’t thought about resolving the difference or whether they did it wrong. They haven’t thought about opening up a dialogue.
In Asian countries, an apology can be seen as a “lost face”. Self-image and reputation are of importance to many people. It’s not easy for politicians or senior management to apologize because they are concerned that it might lead to consequences that they might not want to see. Even if they apologized, people could feel that they were talking with excuses in mind.
After all, admitting to being sorry can be a very unpleasant experience. It takes a lot of courage to say the words and to say them right in the appropriate tone.
Human beings are not flawless. There are moments when things are wrong or we slip our tongues, hurting someone.
Saying sorry sincerely is definitely the way to apologize and ask for forgiveness. If we rely on written communication to say sorry, the tone and the choice of words are highly critical. , avoid phrases like “if” and “but” as they always convey the impression that you are not committed to doing so. Some companies tend to apologize but they sound like they are blaming someone and do not really express it authentically.
Words can be misunderstood. When saying sorry, tone, facial expression, and body language are vital. And people expect you to tell us what action you have taken. A gift or compensation may help. Even if people don’t accept the apology immediately, they may feel more resolved if you say it authentically. It takes time for people to think about and get over something. I could see the family reconciling after almost 10 years. So don’t feel awkward if you say sorry and the others don’t seem to understand. You’ve made an effort and you accept the mistakes. You do not hold on to something and move on.
experience today 